Hopefully, most of your days at work are good ones, but from to time, you may have incredibly bad and demoralizing experiences that leave you feeling like you’ve been punched in the stomach. Some examples:

1. You’ve been working your tail off (including nights and weekends) trying to meet a goal that your boss set for you and when you go in to make the presentation of your work to her she says “Oh- didn’t I tell you? I cancelled that project last week. Sorry I didn’t get a chance to let you know.”

2. You accomplish a major goal for the office that brings in a new account. Although it was supposed to be a team effort, the co-worker who was supposed to work with you on it really didn’t do anything and your boss knows it. Your boss takes the office out to lunch to celebrate and your co-worker talks about how challenging the project was and everyone listens, rapt. You are shocked when your boss chimes in and thanks your co-worker for their hard work and does not acknowledge you at all.

3. Last year you got passed over for a raise and were told it was because the CEO told your supervisor to make sure that a co-worker of yours, a childhood friend of the CEO, was rewarded, even though they have a cushy job compared to you. Your boss promised last year to take care of you as he says you are doing a fabulous job and that no one works harder thatn you do and that it would be “your turn” next year. At your review this year, you get a modest raise and your boss again tells you that you are doing a great job, but the friend of the CEO, again, gets a raise that is twofold greater. When you ask your boss why (not an easy thing to do, and risky) he tells you that the CEO has charged him with making sure his friend is “happy” or his own job is at risk. Your boss goes on to say that he know that you get many other rewards for your hard work than money, so this should not be a be deal for you.

What do you do when this happens? My fervent hope is that you will never experience this, but you may, and coming out on the other side can be challenging. There are a few of things that are important to do when this happens- first, examine if it is the experience is situational or systemic and second, figure out what you’re going to do.

Step 1: Is it Situational or Systemic?

When something like this happens once, it stinks, but when it happens repeatedly (#3) it’s another story. It’s entirely possible for bosses to not really be aware of how their behavior and the messages they deliver (especially in busy moments) affect the people who work for them. If it happens once or very rarely, it may be something you can live with if at other times you feel valued and enjoy your work overall. If it’s a pattern, however, it may impact your ability to feel supported at your job, increase your unhappiness if there is a seed of that in the first place, and affect your raises and advancement. In this case, you may need to think of leaving to get out of the situation.

Step 2: What are You Going to Do?

Depending on what you deduce in #1, you’ll need to figure out how to deal with the demoralization you’re feeling. You may want to consider talking to your boss about it, or you may want to just keep it to yourself. There are pros and cons to both. At the extreme, you may decide you need to move on.

Option 1: Talk to your Boss. If you really think this is an isolated incident, you may want to talk to your boss. This can be pretty risky, and it is only worth it if in your gut, you believe your boss is a good person who does appreciate the work you do and that the incident was unintentional. If this is the case, you may want to schedule an appointment with your boss and let them know you would like to talk about a professional development matter. Note: DO NOT DO THIS IF YOU HAVE AMBIGOUS FEELINGS ABOUT WHETHER YOUR BOSS IS SUPPORTIVE OF YOU OR NOT. The conversation should go something like “I really appreciate being here and enjoy working with you and the team and overall, feel really valued, but something happened in our team meeting last week that was really upsetting to me and I wanted to make you aware of it. When you were discussing the progress of Project X, you thanked Dan for all his hard work on bringing the project home and said nothing to or about my work on that. I thought you were aware that Dan has not been pulling his weight on that project and I’ve, as a result, done the whole thing given our prior conversations. Giving the credit to Dan for my work in a public meeting was really demoralizing for me, and I do not think you intended that, so I wanted to talk with you about it.” If your boss does value you, you will likely come away from this conversation feeling much better.

Option 2: Suck it Up and Soldier Through. You very well may decide not to talk to your boss directly and will just have to find a way to deal with the incident(s). This can be hard because you’re feeling really unappreciated and unvalued, but you need a job, right? Maybe you do not have options to leave, and so how do you manage this? The best defense for this is to have and build good self-esteem. Support yourself and do not allow the niggling little voices in your head that are saying “Maybe I really do suck an I deserve this crappy treatment!” to convince you and undermine your confidence. Concentrate on all the things you do well, and that you can objectively look at your CV or your resume and see all the things you’ve accomplished and all the skills you have. Concentrate on the POSITIVE. Do the same thing at work- hopefully, there are people and/or parts of your job you like even if your boss is a jerk . Concentrate on these things and do the best you can.

Option 3: Leave or Prepare to be Relieved of Duty. If the treatment you’re getting is systemic, you should probably plan to leave of your own accord or be prepared to be terminated. Some bosses are so clueless that they treat you really poorly even though if someone asked them, they’d say you’re doing a good job; these are perhaps the most frustrating folks because they are totally unaware of the disconnect between what they say to and what they actually do (#3), and that this affects your morale. If you can (perhaps unlikely in this economy), leave on your own, and be cautious about using your boss as a reference as you’ve gotten really mixed messages from them; think of others in the organization who can refer you. If you anticipate being canned, do the same thing, and do it quickly.

It may not feel good to be leaving a job or be asked to leave, but to soften the blow, spend some time reflecting on how the demoralization has affected you. For many people it not only translates into feeling down and becoming less effective at work, but also manifests in other ways that affect home and personal life. Examples include sleep disruption, crabbiness, depressive symptoms, increased alcohol use, and other things that reduce overall quality of life. If you have to stay at a job, be sure to take care of yourself and get help insulating your mind and body from the stress of a bad work environment (you may want to get some support in how to do this), and if you can or have leave, concentrate on how moving on will result in a better situation for you at work and personally even though the change may be difficult; you will end up in a better place.

This time of year I get lots of folks thinking about how to control stress in this New Year. Part of this conversation always involves discussiding the myths and realities of what stress does to our bodies and our health, and what we can do to alleviate those effects. Here are the basics of that conversation:

What is Stress?

Stress is often defined as events, situations, emotions, and interactions which are perceived as negatively affecting your well being.

What are some common causes of stress?
Stress can be brought about by a traumatic accident, death, or emergency situation. Stress can also be a side effect of a serious illness or disease. Stress can also arise from positive things. There is also stress associated with daily life, the workplace, and family responsibilities.
What are some early signs of stress?
Stress can take on many different forms, and can contribute to symptoms of illness. Common symptoms include headache, sleep disorders, difficulty concentrating, short-temper, upset stomach, job dissatisfaction, low morale, depression, and anxiety.
How do our bodies respond to stress?

In response to stress, our bodies undergo a cascade of physiological events which help us cope with the stressful situation. Perception of a stress activates the sympathetic nervous system (SNS), a process known as the “fight or flight” response, which mobilizes energy to help us respond to the stress. For example, activation of the SNS diverts blood flow away form the stomach and digestion to the heart and lungs to prepare for a possible need to run away form a threat. Stress also increases release of cortisol from our adrenal glands, which further contributes to redirecting energy toward dealing with stress and away from other bodily functions. At the conclusion of the stress, all these reactions are reduced to normal levels, and the body quickly returns to its state or balance, or “homeostasis”. This is a normal pattern of stress responsivity and recovery, and when this happens, we remain healthy in our minds and bodies and, importantly, ready to respond to the inevitable stresses that will come our way.

When is stress a problem?

Well, note that a critical part of the “stress cycle” described above is the stressful situation ending, and the body recovering. When stress does not end, or when stresses come rapidly and for a long time, one after another, the body does not have time to recover, and the stress becomes chronic. Chronic stress prolongs activation of the SNS and the cortisol response. This extended activity of the physiological stress response that these systems has been shown to have serious detrimental effects on mental and physical health, and this is where stress management and coaching for stress reduction can be really helpful.

Research shows that stress can affect mental and physical health:

• Exams reduce immune cell function and ability to fend of a cold
• Caring for an ill spouse reduces function of our immune systems
• Stressful events are associated with increased incidence of colds and infections
• Chronic stress is associated with development of depression and anxiety
• Long-term stress contributes to heart disease and high blood pressure
• Stress can make it harder to get pregnant and have a healthy pregnancy; stress is associated with prematurity
• Psychological stress associated with increased cold susceptibility and duration

So what can we do to avoid stress effects on our health?

Of course, it’s impossible to completely eliminate stress from your life, but you can make decisions that control your stress level and help you control the effects of stress on your health. At the core of stress management are things like following a healthy diet, getting regular exercise, and making time for uninterrupted relaxation, even if it’s just a few minutes a day. Happily, research has shown that people, even those living busy and stressful lives, can avoid many of the negative effects of stress when they implement and stick to stress-management techniques. So, the good news is that with a little planning and some support, stress does not have to create problems for your health- you can anticipate stress, build in support, and take care of your mind and body, even in a stressful world!

It’s a New Year.  What will 2010 bring for you personally and professionally?  At this time of year, we tend to think of making big changes in our lives and “fixing” the things that were unsatisfying about the previous year (or years), and these tend changes frequently take the form of “resolutions”.  New Year’s Resolutions are often large, well-intentioned, sweeping statements for change, that are, frankly for most of us mere mortals, impossible to keep for a variety of reasons.  For example, “Lose Weight” and “Quit Smoking” are 2 common resolutions which, although admirable goals for anyone, are certainly easier said than done.  This is not news to any of us, of course, as reflected in a  recent survey that indicated that 33% of Americans expect to have given up on their resolutions within a month, and fully 75% anticipate their best-laid plans heading down the drain by March of the New Year.  Why does this happen, and given that it does, why do we continue, as intelligent people, to make New Year’s Resolutions over and over again?  Clearly, it’s because we are seeking to better ourselves, improve quality of life for ourselves and for those around us, and are motivated to improve and change for the better.  So what’s the trick here?  How can the cycle of Resolution Failure be broken? 

A resolution, according to the Mirriam-Webster dictionary is, among other things, “the act of analyzing a complex notion into simpler ones.”  This definition is terrifically empowering, and can change Resolution Failure into Resolution Realization when carefully considered and applied.  At the core of this definition is the fact that most things we want to change are hard to change and take many steps.  For example, I am one of those “lose weight” resolvers every year, and happily, the application of this definition has helped me change an upward trend to a downward one over the last couple of years.  The key change in my thinking came when I applied this definition to my goal of losing weight and becoming healthier by resolving, not to just “lose weight” but to implement small, do-able changes through the years that will be sustainable and eventually get me to my goal.  For example, last year, I started wearing a pedometer, which has helped me increase my daily activity quite a bit and supported ongoing modest weight loss.  Thus, the resolution was not “Lose Weight”, but “Wear my Pedometer” which is, frankly, way easier, and still supports the larger goal.  So what’s the take-home message here?  Well, don’t give up on positive change, but re-frame it so at the end of 2010, it’s an accomplishment, not a failure.  Set smaller, achievable goals that you can readily implement and stick to, and before you know it, you’ll be on the road to making your larger goal a reality.  The January issue of my free eZine will address this in more detail.  Happy 2009, and be good to yourself this year!!